Motivated by the people side of the AV business, Schaeffer engages in an ongoing dialogue about how progress can be made, exploring new avenues for solutions by greeting obstacles with the question, “Why?” and sometimes more importantly, “Why not?”
Her first professional role at Gentner Communications (now ClearOne) grew into a leadership position managing the company’s pro audio and teleconferencing distribution channel after Schaeffer was tasked with asking AV consultants why they were using Gentner’s hybrid telephone interfaces for radio broadcast in the seemingly unrelated application of meeting rooms. The answers led to Gentner’s expansion into the AV business and development of its groundbreaking echo cancellation technology.Later, when Gentner founder and namesake Russ Gentner was looking to dive into a new technology category, he tapped Schaeffer to be his cofounder in what would become Listen Technologies. While she contemplated the opportunity, this time the question of “Why not?” came from Schaeffer’s husband and fellow industry proponent, Tim Schaeffer.
To know the Schaeffers is to know a couple that not only fosters a personal approach to business, but also has their hearts firmly aligned with the passion that has built the AV industry. When Tim asked “Why not?” he was encouraging Cory to make the leap into a new opportunity that had a surefire chance for success. “He never had a doubt,” Schaeffer recalled. “He is such a huge supporter of everything that I do. Anyone who knows me knows that the relationship I have with Tim is incredibly special and amazing, and both personally and professionally, I am who I am in a huge part because of him.”
So it was destined that when Listen Technologies was founded in 1998, it was bound to be a success, thanks in part to Schaeffer’s inquisitive approach. Investigating why people used assistive listening products the way they did, and what they liked and disliked about the offerings, the answers came in the form of products that answered new needs. Building Listen Technologies was all about listening to the customer, Schaeffer said: “When you can deliver what people ask for, they feel like they have buy-in, and it’s great for everyone.”
Her involvement in the AV industry continued to grow, and in 2014, InfoComm presented Schaeffer with its annual Women in AV award. Unafraid to be assertive at a time when bias still makes men reluctant to ask technical questions of women in the business, Schaeffer continues to inspire others to be bold through her involvement in the Women of InfoComm Network.
Now her role as interpreter of customer needs has come full circle, as she begins her second year as director of Systems Solutions for QSC. Once again, she’s working directly with large global enterprise end users and again with AV consultants to identify business needs, but the stakes have definitely changed with the rapid pace of technological change. “Now it’s not just about delivering products that the customer is asking for, but also the ones they’re not asking for—the ones they don’t know they need yet,” Schaeffer noted. “Successful product development requires really being able to learn from the clients, the channel, and consultants, and sift through the information to see beyond what they’re asking for and deliver everything that matters most to their customers.” In other words, keep asking why.
See all 2017 Hall of Fame Inductees here.